Testimonials

Mr Smith, Blaydon. NE21

Excellent service. Very satisfied.

Mr Smith, Blaydon. NE21

Mrs Paulton, South Shields. NE33

Always a great job, my oven looks brand new. Highly recommend.

Mrs Paulton, South Shields. NE33

Mrs Pattinson, Crancrook. NE40

Brilliant service.

Mrs Pattinson, Crancrook. NE40

Mrs Robinson, Stockfield. NE43

I have a super cleaned oven by a very pleasant gentleman. Thank you.

Mrs Robinson, Stockfield. NE43

Mr Fairlamb, South Shields. NE34

Delighted with this service. Cleaned to perfection.

Mr Fairlamb, South Shields. NE34

Jim Scott, South Shields. NE33

Great Job every year!!

Jim Scott, South Shields. NE33

Mrs Scott, High-Heaton. NE7

Fantastic job a really efficient and effective. Oven looks brand new again. Scott is a great guy! Would definitely recommend to others.

Mrs Scott, High-Heaton. NE7

Ms Maclean-Prettejohn, Ryton. NE40

Unbelievable difference!!! Thank you.

Ms Maclean-Prettejohn, Ryton. NE40

Ms Apperley, Blaydon. NE21

I am delighted by the standard of service offered by Scott. He was punctual, efficient and took great care. I will certainly use his service again.

Ms Apperley, Blaydon. NE21

June Watson, Blampon. NE21

Excellent service.

June Watson, Blampon. NE21

Mr Morton, Gateshead. NE9

Superb results, transformed the oven, hob and hood. Scott was able to attend on a Saturday at short notice.

Mr Morton, Gateshead. NE9

Mrs Wheeler, Ovingham. NE42

Excellent service.

Mrs Wheeler, Ovingham. NE42

Mr Roberts, Ryton. NE40

The difference between ”before” and ”after” was amazing. The 20 year old Aga looked brand new after the most amazing cleaning. Brilliant!

Mr Roberts, Ryton. NE40

Mrs Avery, Gateshead. NE9

Really pleased with the service i have received again!

Mrs Avery, Gateshead. NE9

Dawn Winn, Gosforth. NE3

Great – use them twice a year – great job.

Dawn Winn, Gosforth. NE3

Mrs Costello, Whickham. NE16

Cooker like brand new. Very pleased with the result.

Mrs Costello, Whickham. NE16

Miss Boulding, Marley Hill. NE16

Superb service. No mess at all, quick and efficient. Very satisfied will definitely recommend.

Miss Boulding, Marley Hill. NE16

Mrs Young, Gateshead. NE41

Came up like new. Very pleased.

Mrs Young, Gateshead. NE41

Ms. J. Jones, Bedlington. NE22

Excellent workmanship. Very satisfied.

Ms. J. Jones, Bedlington. NE22

Miss Coleman, Cramlington. NE23

Pleased with the service provided. The technician was polite, on time and very professional.

Miss Coleman, Cramlington. NE23

Mrs Heppell, Choppington. NE62

Very happy with my oven/microwave today. Very polite and courteous service with everything cleaned up perfectly. Recommend to anyone. Thanks.

Mrs Heppell, Choppington. NE62

Mrs O’Leary, Whickham. NE16

{rofessional and friendly service and the oven looks brand new!

Mrs O’Leary, Whickham. NE16

Mrs Durham, Jesmond. NE2

Scott cleaned my 2 Siemmens ovens today. He arrived on time and did his usual excellent, professional job quickly and cleanly. Thank you.

Mrs Durham, Jesmond. NE2

Catherine Rennolds, Long Benton. NE7

Scott was an absolute delight and didn’t bat an eyelid at our awful ovens. He has worked absolute magic. Thank you.

Catherine Rennolds, Long Benton. NE7

Mrs Balls, Burnhopfield. NE16

Very pleased with the service again.

Mrs Balls, Burnhopfield. NE16

Mrs Avery, East Denton. NE5

Very satisfied with service. Will use again.

Mrs Avery, East Denton. NE5

Emma Dale, Wreckington. NE9

We are so pleased with the service and results of our oven cleaning! It’s over 10 years old, but looks like new. Would recommend to everyone.

Emma Dale, Wreckington. NE9

Mrs Fraser, Gateshead. NE9

Excellent results and service. Very pleased.

Mrs Fraser, Gateshead. NE9

Mrs Tinnion, Hamsterley. NE17

Oven perdectly cleaned, very quick service. Great customer service. Will use again.

Mrs Tinnion, Hamsterley. NE17

Mrs Rising, Blaydon. NE21

Excellent job. Pleased with results, looks as new.

Mrs Rising, Blaydon. NE21

Mr Seales, Southshields. NE34

Very good clean worker. Looks fab. Thank you.

Mr Seales, Southshields. NE34

Jan Archibald, Blaydon. NE21

Thanks for my clean oven. Like brand new.

Jan Archibald, Blaydon. NE21

Mr Doney, Blaydon. NE21

Excellent job. Will use you again!

Mr Doney, Blaydon. NE21

Mrs Dawson, Whickham. NE16

Excellent service. Oven looks brand new. Very pleased with everything. Would definitely use you again.

Mrs Dawson, Whickham. NE16

Jean Rice, Low Fell. NE9

Very good. Very pleased.

Jean Rice, Low Fell. NE9

Katherine Best, Blaydon. NE21

Excellent service. Will use again in the future. Thanks.

Katherine Best, Blaydon. NE21

Gareth Morrell, Low Fell. NE9

Scott turned up the exact minute he promised and did a fantastic job making the oven/Range look like new. Thanks.

Gareth Morrell, Low Fell. NE9

Mrs Fenwick, Newcastle Upon Tyne. NE3

Very pleased with job – oven looks like new.

Mrs Fenwick, Newcastle Upon Tyne. NE3

Juliette Gibb, Gateshead. NE11

Thank you. Very pleased indeed.

Juliette Gibb, Gateshead. NE11

Moria Pearson, Fenham. NE4

Very good cleaning, arrived on time. Excellent result.

Moria Pearson, Fenham. NE4

Heather Rutherford, Low Fell. NE9

Great job.

Heather Rutherford, Low Fell. NE9

Mrs Gee, Whickham. NE16

Very happy with work done.

Mrs Gee, Whickham. NE16

Mrs Jennings, Newcastle. NE15

Can’t believe it looks brand new. Fabulous job.

Mrs Jennings, Newcastle. NE15

Mrs Pamela Brown, Blaydon. NE21

Excellent service. Would definitely use this firm again.

Mrs Pamela Brown, Blaydon. NE21

Mrs Slinger, Ryton. NE40

Really pleased, looks new again.

Mrs Slinger, Ryton. NE40

Mrs Rutherford, Greenside. NE40

Job well done.

Mrs Rutherford, Greenside. NE40

Mrs. Ross, Ryton. NE40

Very satisfied with a lovely clean job; done well.

Mrs. Ross, Ryton. NE40

Mrs. Emmerson, Gosforth. NE3

Lovely job.

Cooker like new.

Mrs. Emmerson, Gosforth. NE3

Mrs. Goorick, Whickham. NE16

Brilliant job, very satisfied.

Would recommend to friends and family.

Mrs. Goorick, Whickham. NE16

Mrs. O’Leary, Gateshead. NE16

Excellent service and results!

Mrs. O’Leary, Gateshead. NE16

Mrs. Mueller, Ponteland. NE20

Excellent job.

Mrs. Mueller, Ponteland. NE20

Mrs. Emmerson, Pontleand. NE20

Thank you for a ‘brand new’ oven.

Mrs. Emmerson, Pontleand. NE20

Mrs Linscott, Marley Hill. NE16

Excellent job. A new oven now! Thanks.

Mrs Linscott, Marley Hill. NE16

Christine Wallace, Springwell. NE9

Thank you my oven is now beautiful and shining at me!!

Christine Wallace, Springwell. NE9

Mrs Buxton, Gateshead. NE9

Very happy with the Gateshead OVENU.

Mrs Buxton, Gateshead. NE9

Mrs Medcalf, Gateshead. NE20

Such a star act. A real aid to busy people who hate cleaning ovens. Top of my list in the telephone contacts book!

Mrs Medcalf, Gateshead. NE20

Mrs Avery, Newcastle-Upon-Tyne. NE5

Totally satisfied!!

Mrs Avery, Newcastle-Upon-Tyne. NE5

Elaine Langman, North Shields. NE29

Very efficient and courteous service. I now have a beautifully clean oven. Thank you.

Elaine Langman, North Shields. NE29

Mr Berwick, Ryton. NE40

Very good job. Will have him back.

Mr Berwick, Ryton. NE40

Mr Peffer, Tynemouth. NE30

Very pleased with service rendered.

Mr Peffer, Tynemouth. NE30

Mr. D. Jobling, Tyne & Wear. NE21

First class result. Delighted.

Mr. D. Jobling, Tyne & Wear. NE21

Mrs Sharples, Winlaton. NE21

Fantastic job.

Mrs Sharples, Winlaton. NE21

Mrs Jackson, Burnopfield. NE16

Excellent job. Everything sparkling.

Mrs Jackson, Burnopfield. NE16

Mrs Johnson, Blaydon. NE21

The oven looks just like new. Very good quick clean service. Very friendly.

Mrs Johnson, Blaydon. NE21

Mrs Hayden, Newcastle. NE15

Very pleased with results. Worked tidy. Very polite.

Mrs Hayden, Newcastle. NE15

Miss Boulding, Gateshead. NE16

Fantastic job. Very quick and tidy.

Miss Boulding, Gateshead. NE16

Mrs Warner, Gateshead. NE10

Absolutely delighted! Fantastic job.

Mrs Warner, Gateshead. NE10

Mrs. J. Mackie, Sunniside. NE16

A great clean done – just the job.

Mrs. J. Mackie, Sunniside. NE16

Mrs Lee, Burnopfield. NE16

We were really happy with the service. Very friendly and efficient! Fab.

Mrs Lee, Burnopfield. NE16

Miss Coulthard, Gateshead. NE8

Excellent service – oven looks great!

Miss Coulthard, Gateshead. NE8

Mrs Ridley, Low Fell. NE9

Very pleased with work done.

Mrs Ridley, Low Fell. NE9

Mrs Bush, Newcastle. NE40

Absolutely outstanding service. Would highly recommend.

Mrs Bush, Newcastle. NE40

Maxine Allan, Whickham. NE16

Excellent, prompt service with a smile.

Maxine Allan, Whickham. NE16

Mr Myers, Gateshead. NE9

Scott provided a great service. He responded to our enquiry straight away and he left the oven and hob looking as good as new. I would certainly recommend OVENU!

Mr Myers, Gateshead. NE9

Miss Oliver, Low Fell. NE9

Brilliant job on a very old oven.

Miss Oliver, Low Fell. NE9

Mr. G. Birchall. Burnopfield. NE16

Scott – polite, efficient, did a great job. Oven sparkles. Can see through the glass again.

Mr. G. Birchall. Burnopfield. NE16

Mrs Anderson, Newcastle – upon – Tyne. NE16

Excellent service. Thank you.

Mrs Anderson, Newcastle – upon – Tyne. NE16

Mr Johnson, Longbenton. NE3

Thanks for the ‘New’ oven. Hasn’t been this clean since I moved in.

Mr Johnson, Longbenton. NE3

Martin Wood, Whickham. NE16

Excellent service, on time, great job, very friendly. Would recommend to other friends and family.

Martin Wood, Whickham. NE16

Mr Smith, Gateshead. NE11

Good job, no problems. Very happy with the work.

Mr Smith, Gateshead. NE11

Mrs Cox, Blaydon. NE21

A very professional efficient service. More than happy with the results. Thank you.

Mrs Cox, Blaydon. NE21

Mrs Robson, Cramlington. NE23

Excellent. I could never have cleaned it myself.

Mrs Robson, Cramlington. NE23

Mrs Oliver, Cramlington. NE23

Very happy with my oven it’s immaculate!

Mrs Oliver, Cramlington. NE23

Miss Greaves, Winlaton. NE21

The oven looks brand new. Lovely job, very efficiently carried out. Thank you.

Miss Greaves, Winlaton. NE21

Mr Rutherford, Gateshead. NE11

Very good job.

Mr Rutherford, Gateshead. NE11

Mrs Box, Whickham. NE16

Excellent service and delighted with the results. Thank you.

Mrs Box, Whickham. NE16

Mr Buttery, Gateshead. NE9

Fantastic job. Oven looks like new.

Mr Buttery, Gateshead. NE9

Ms Hamer-Knight, High Heaton. NE7

Awesome result! So pleased and would highly recommend.

Ms Hamer-Knight, High Heaton. NE7

Mrs Durham, Jesmond. NE2

Scott came to clean my Siemens oven today. He was prompt, courteous, clean and tidy with the work. I am completely satisfied with the good job.

Mrs Durham, Jesmond. NE2

Miss House, Chopwell. NE17

Just like a new oven.

Miss House, Chopwell. NE17

Mrs Sefton, Burnopfield. NE16

Excellent service. Looks like new!

Mrs Sefton, Burnopfield. NE16

Mrs Baister, Lowfell. NE9

Excellent service. Oven A1.

Mrs Baister, Lowfell. NE9

Ms Agan, Newcastle. NE13

The oven is lovely and clean. The cleaner was very good, no mess. Extremely happy and will recommend to friends.

Ms Agan, Newcastle. NE13

Mrs Johnson, Gateshead. NE11

Excellent service. Will use again. Thanks.

Mrs Johnson, Gateshead. NE11

Mrs Phillips, Blaydon. NE21

Excellent job! Very pleasant service. Thank you.

Mrs Phillips, Blaydon. NE21

Maggie Morrell, South Gosforth. NE7

Brilliant cleaning!!

Maggie Morrell, South Gosforth. NE7

Mr Blakey, Bill Quay. NE10

The oven was left in excellent condition.

Mr Blakey, Bill Quay. NE10

Mrs Webster, Newcastle. NE27

Really impressed with how clean the oven is – looks like new.

Mrs Webster, Newcastle. NE27

Paul Elliott, Jesmond. NE2

Great job and a great service. Well done Scott!!

Paul Elliott, Jesmond. NE2

Miss Quin, West Moor. NE12

Great service, and a gleaming oven. What a result.

Miss Quin, West Moor. NE12

Mrs Cruise, Gateshead. NE9

Very pleased with cleaning of oven, looks brand new.

Mrs Cruise, Gateshead. NE9

Mr Adey, Allendale. NE47

A fantastic level of service. The oven was cleaned to the highest level.

Mr Adey, Allendale. NE47

Louise Maddison, Burnodfield. NE16

Fantastic. Saved me a lot of time.

Louise Maddison, Burnodfield. NE16

Mrs Mattison, Corbridge. NE45

Extremely pleased with service.

Mrs Mattison, Corbridge. NE45

Dr Caulker, Gateshead. NE8

Very impressed with Scott’s work.

Dr Caulker, Gateshead. NE8

Mrs Partington, Corbridge. NE45

Punctual, friendly and efficient. Worked tidily. Great results on a very dirty Aga. Would use again.

Mrs Partington, Corbridge. NE45

Mrs Gajiecrys, Winlaton Mill. NE21

So very pleased with such a good job done on my electric oven.

Mrs Gajiecrys, Winlaton Mill. NE21

Mrs Robson, Blaydon. NE21

Great job, very satisfied. Will have him back every six months.

Mrs Robson, Blaydon. NE21

Mr Hutchison, Gateshead. NE47

Thanks for a great service, oven like new now! Prompt, efficient and friendly service. Would recommend.

Mr Hutchison, Gateshead. NE47

Mrs Carstairs, Wickham. NE16

Scott was very courteous and I was very pleased with my first experience of someone else cleaning my oven. It’s a job well done.

Mrs Carstairs, Wickham. NE16

Mr Wall, Ryton. NE40

Cooker excellently cleaned. Service very good.

Mr Wall, Ryton. NE40

Anne Nunn, Gateshead Rugby Club. NE9

Very satisfied. Ovens were extremely dirty, now shiny clean.

Anne Nunn, Gateshead Rugby Club. NE9

Mrs Morton, Gateshead. NE16

My oven looks brand new, excellent job. No fuss, no mess.

Mrs Morton, Gateshead. NE16

Jackie Dixon, Winlaton. NE21

Job well done, thanks so much.

Jackie Dixon, Winlaton. NE21

Mr David Parken, Low Fell. NE9

A smashing professional chap, well mannered, polite and has done a wonderful job. We now have a showroom hob and oven.

Mr David Parken, Low Fell. NE9

Mr Thew, Newcastle. NE16

Good job, clean and friendly. Will recommend.

Mr Thew, Newcastle. NE16

Mrs Lowdon, Gateshead. NE9

Excellent work.

Mrs Lowdon, Gateshead. NE9

Mrs Gibson, Gateshead. NE9

Fab job, thanks.

Mrs Gibson, Gateshead. NE9

Dr Huntley, Gateshead. NE9

Excellent, very impressed, professional and fantastic service.

Dr Huntley, Gateshead. NE9

Mrs Cullen, Swalwell. NE16

Great job. Very efficient. Would have him again to do cooker.

Mrs Cullen, Swalwell. NE16

Mrs Robertson, Low Fell. NE9

My oven looks brand new and I feel like the whole of the appliances have been serviced too. Thank you.

Mrs Robertson, Low Fell. NE9

Miss Porter, Whitley Bay. NE25

Very punctual, left a beautiful clean oven and all mess around cleaned up. Lovely lad, polite guy. Cheers.

Miss Porter, Whitley Bay. NE25

Mrs Cheryl Lain, Blaydon. NE21

An excellent job. The oven, hob and hood look like new again.

Mrs Cheryl Lain, Blaydon. NE21

Mrs James, Gateshead. NE9

Job completed – service recommended. Oven sparkly.

Mrs James, Gateshead. NE9

Mrs Mcdougall, Gateshead. NE16

Efficient service. Oven like new. Scott was very helpful.

Mrs Mcdougall, Gateshead. NE16

Mr Rewcastle, Birtley. DH3

Very pleased with the overall service I received today. Would definitely recommend.

Mr Rewcastle, Birtley. DH3

Ms. M. Perry, Ryton. NE40

Very pleased with prompt service. Oven restored.

Ms. M. Perry, Ryton. NE40

Elen Levell, Forest Hall. NE12

Thank you for a great job. Excellent work. Most helpful. Thank you.

Elen Levell, Forest Hall. NE12

Mrs Boddy, Low Westwood. NE17

Absolutely fantastic job – don’t recognise my oven. It looks brand new! Thank you.

Mrs Boddy, Low Westwood. NE17

Mrs Haugh, Whickham. NE16

Excellent, polite, efficient service.

Mrs Haugh, Whickham. NE16

Mrs Wilkinson, Lowfell. NE9

Really pleased with work carried out. Will recommend to all friends.

Mrs Wilkinson, Lowfell. NE9

Mrs Moore, Blaydon. NE21

Excellent. Fab, lovely and clean.

Mrs Moore, Blaydon. NE21

Miss Midson, Rowlands Gill. NE39

Excellent!!

Miss Midson, Rowlands Gill. NE39

Mrs Liddle, Gateshead. NE8

Happy to have my oven looking clean and sparkling again. Lots of hard work put in to achieve this. Thank you.

Mrs Liddle, Gateshead. NE8

Mr Jones, Winlaton. NE21

Very happy. Polite, efficient and punctual. Good job.

Mr Jones, Winlaton. NE21

Mr Atkinson, Kibblesworth. NE11

Delighted with job. Service excellent.

Mr Atkinson, Kibblesworth. NE11

Mr Fraser, Gateshead. NE9

Spotless job. Oven extremely clean. Friendly gentleman.

Mr Fraser, Gateshead. NE9

Mrs Minto, Ryton. NE40

Very pleased with the cleaning of the cooker/ oven. Very pleasant personality. Minimum mess and left kitchen/cooker clean and tidy. Thank you.

Mrs Minto, Ryton. NE40

Paul Roper, Wardley. NE10

Oven looks like new.

Paul Roper, Wardley. NE10

Darren Wade, Wardley. NE10

The guy was really polite and friendly and our cooker looks brand new. Excellent service throughout and we would recommend to others.

Darren Wade, Wardley. NE10

Peter Gregson, Windy Nook. NE10

Worked carried out excellently. Totally satisfied.

Peter Gregson, Windy Nook. NE10

Mrs Johnson, Whickham. NE16

Oven looks like new. Great job. Thanks.

Mrs Johnson, Whickham. NE16

Rose Mills, Blaydon. NE21

Excellent service. Will recommend to family and friends.

Rose Mills, Blaydon. NE21

Mr White, Picktree. NE38

Quick, clean and efficient work.

Mr White, Picktree. NE38

Mrs Cummersdale, Low Fell. NE9

Made the oven look like new! Great

Mrs Cummersdale, Low Fell. NE9

Julie Hall, Eighton Banks. NE9

Very pleased with the work carried out. The oven was cleaned with very little disruption.

Julie Hall, Eighton Banks. NE9

Wendy Styles, Low Fell. NE9

Great service. Excellent results. Reliable!

Wendy Styles, Low Fell. NE9

Maureen Jackson, Burnhopfield. NE16

Highly satisfied-job well done.

Maureen Jackson, Burnhopfield. NE16

Mrs Pearce, Whickham. NE16

Good and friendly service.

Mrs Pearce, Whickham. NE16

Mrs Mulroy, Blaydon. NE21

Great job-could not believe it looked like new!

Mrs Mulroy, Blaydon. NE21

Mrs Hatton, Wardley. NE10

Very pleased.

Mrs Hatton, Wardley. NE10

Paula Hailes, Marley Hill. NE16

Very professional and great job!

Paula Hailes, Marley Hill. NE16

Louise Burkton.  Gateshead.NE11

Excellent And efficient job. Cooker shining as new!

Louise Burkton. Gateshead.NE11

Sarah Sanderson, Rickleton. NE38

Excellent. Looks new!!

Sarah Sanderson, Rickleton. NE38

Cath Southern, Low Fell. NE9

Fantastic work, quick and completed to a high standard. Many thanks!

Cath Southern, Low Fell. NE9

Neil Pattinson, Blaydon. NE21

We are very pleased with job done. Looks like a new oven. Thanks.

Neil Pattinson, Blaydon. NE21

Mrs Young, Lowfell. NE9

Excellent result, very happy.

Mrs Young, Lowfell. NE9

Jana Ward, High Rickleton. NE38

Great job as always. Thank you.

Jana Ward, High Rickleton. NE38

Mr Gray, Gateshead. NE16

On time, friendly, and job was spot on!

Mr Gray, Gateshead. NE16

Lyn Wright, Winlaton. NE21

A fantastic result.

Lyn Wright, Winlaton. NE21

Caroline Madsen, Wardley. NE10

Oven looks brand new – great job!

Caroline Madsen, Wardley. NE10

Sarah Jones, Whickham. NE16

Happy with oven sparkling clean.

Sarah Jones, Whickham. NE16

Mr. Mosley, Ryton. NE40

Quick and efficient – well worth the money.

Mr. Mosley, Ryton. NE40

Mrs. Wright, Felling. NE10

Excellent work and Scott is a very obliging workman

Mrs. Wright, Felling. NE10

Mrs. Vickers, High Rickleton. NE38

Very good work.

Mrs. Vickers, High Rickleton. NE38

Mrs. Kyle, Chopwell. NE17

Very pleased with the OVENU service and impressed with the results – oven looks like new again.

Mrs. Kyle, Chopwell. NE17

Nichola Maedam, Swalwell. NE16

Excellent service, oven gleaming!

Nichola Maedam, Swalwell. NE16

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.